Privacy Policy
Miteflux Technologies Ltd Trading as ServerExpress / AquaHost
Last Updated: April 12, 2026
1. Introduction
Miteflux Technologies Ltd (trading as "ServerExpress" and "AquaHost," collectively referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our websites, services, and products.
2. Data Controller
The data controller responsible for your personal data is:
Miteflux Technologies Ltd Email: [Insert contact email] Website: [Insert website URL]
3. Information We Collect
We may collect the following categories of personal data:
Account and Identity Data: Name, email address, username, password, company name, and job title.
Billing and Payment Data: Billing address, payment card details or bank account information, VAT/tax identification numbers, and transaction history. Payment card data is processed by our third-party payment processors and is not stored on our servers.
Technical and Service Data: IP addresses, domain names, server configurations, operating system types, browser type, access logs, and service usage data.
Communications Data: Records of correspondence when you contact our support team, including support tickets, emails, and live chat transcripts.
Marketing Data: Your preferences for receiving communications from us and your interaction with those communications.
4. How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: To provision, manage, and maintain hosting accounts and related services you have purchased.
- Account Administration: To create and manage your account, verify your identity, and process payments.
- Customer Support: To respond to your enquiries, troubleshoot issues, and provide technical assistance.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including fraud prevention and anti-money laundering obligations.
- Service Improvement: To analyse usage patterns and improve the performance, security, and functionality of our services.
- Communications: To send transactional notices (e.g., billing reminders, service alerts) and, where you have opted in, marketing communications.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing necessary for the performance of a contract with you (e.g., delivering the services you have ordered).
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud, provided these interests do not override your rights.
- Legal Obligation: Processing necessary to comply with a legal requirement.
- Consent: Where you have given your explicit consent, such as for marketing communications. You may withdraw consent at any time.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with the following categories of recipients:
- Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, data centre operators, email delivery services). These providers are bound by contractual obligations to process data only on our instructions and in compliance with applicable law.
- Domain Registrars and Certificate Authorities: Where required to register or transfer domain names or issue SSL/TLS certificates on your behalf.
- Legal and Regulatory Authorities: Where disclosure is required by law, regulation, court order, or governmental request.
- Business Transfers: In connection with any merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
7. International Data Transfers
Where we transfer personal data outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities or transfers to countries recognised as providing an adequate level of data protection.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, firewalls, and regular security assessments.
10. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your personal data in certain circumstances.
- Restrict or object to processing of your data.
- Data portability — receive your data in a structured, commonly used format.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority (e.g., the UK Information Commissioner's Office).
To exercise any of these rights, please contact us using the details in Section 2.
11. Cookies
Our websites use cookies and similar technologies. For details on the cookies we use and how to manage your preferences, please refer to our Cookie Policy [Insert link].
12. Third-Party Links
Our websites may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
13. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via our website or by email. The "Last Updated" date at the top of this policy indicates the most recent revision.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Miteflux Technologies Ltd
[email protected]
124 City Road
London
EC1V 2NX
United Kingdom